About the Program

The COVAX No-Fault Compensation Program for AMC eligible economies (the “Program”) provides no-fault lump-sum compensation in full and final settlement of any claims to individuals who have suffered a Serious Adverse Event resulting in permanent impairment or death associated with of a COVID-19 Vaccine procured or distributed under the COVAX Facility, or the administration of such a Vaccine, within any of the AMC Eligible Economies.

A number of conditions that need to be met: (1) in order for an Application for compensation to be receivable; and (2) if an Application is receivable, in order for you (or the person you represent) to be eligible to receive compensation under the Program. These conditions are described in the Program Protocol.

The Program does not cover, and will not provide compensation for:

  1. any non-Serious Adverse Events associated with any COVID-19 Vaccine received through the COVAX Facility in any of the AMC Eligible Economies; or
  2. any adverse events (whether serious or non-serious) arising from any COVID-19 vaccine that: (a) has not been received through the COVAX Facility, or (b) has been administered in any country, territory or economy that is not an AMC Eligible Economy; or
  3. any Serious Adverse Events arising from a COVID-19 Vaccine received through the COVAX Facility in any AMC Eligible Economy, if the vaccine is administered after the Vaccine’s Scope of Coverage Endpoint (after more than two years from date the Vaccine was first marketed in any country). See Schedule 1 (List of Vaccines) to the Program Protocol, for this date); or
  4. any Serious Adverse Events arising from a COVID-19 vaccine received through the COVAX Facility in any AMC Eligible Economy, for which an application is submitted to the Administrator after the end of the Reporting Period. For more information about the Reporting Period, please see Schedule 6 (Illustrative Diagram of the Reporting Period) and the Frequently Asked Questions (FAQs).
  5. Vaccine doses which have been redeployed by an AMC Eligible Economy to another AMC Eligible Economy without the explicit agreement of the COVAX Facility.

The Program is administered by ESIS, Inc., as the Program’s independent claims administrator (the “Administrator”). ESIS has over 30 years of relevant claims handling experience, and has secured Regional Centers around the world to be able to assist Program applicants in all 92 AMC Eligible Economies. The Administrator will manage and administer the Program in accordance with terms of the Program Protocol (procedure) and the Program’s forms.

The Administrator does not charge any fee for any individual to download or submit any Program forms. You should exercise extreme caution in respect of any emails, text messages, telephone calls or other communications requesting you to make a payment as a condition for downloading or submitting an Application form or any other forms under the Program. Do not make any such payment under any circumstances, as such emails, text messages, telephone calls or other communications are fraudulent and do not originate from the Administrator.

More information and resources about the Program are available (in English, French and Spanish) on this website, including:

  • the Program’s Protocol (procedure);
  • the Program’s application materials, consisting of the Application Form and the Supporting Evidence Form;
  • other Program forms (including the Notice of Appeal of Rejected Application Form and the Notice of Appeal of Denied Receivable Claim form);
  • instructions on “How to Submit an Application” for compensation under the Program;
  • frequently asked questions and answers (FAQs) about the Program; and
  • contact information for the Program’s Administrator, including: (1) its email address, (2) the mailing addresses and direct (at-cost) telephone number of the Program’s Regional Centers, and (3) the telephone number for the Program’s Global Telephone Hotline, (which number may be toll-free or at-cost, depending on which country are you are calling from).

We suggest that you carefully read the Program Protocol and the Frequently Asked Questions (or FAQs), as these documents provide important information about the conditions that apply to the Program.

Before you take any steps towards completing or submitting an Application for compensation under the Program, we suggest that you carefully read the How to Submit an Application instructions, which provide important information about how Program application materials should be completed and submitted.