Contact Us

If you have any questions about the Program, an Application Form, a Supporting Evidence Form or other Program forms, or if you need help with submitting any Program forms, then please contact the Program’s Administrator (ESIS, Inc.) for assistance through any of the following means.

1. By Email: You can also email your questions to the Administrator at: covaxclaims@esis.com
2. By Regular Mail: You can also send your questions to the Administrator by regular mail, by writing:
   1. to one of the Program’s Regional Centers; or
   2. to the ESIS headquarters in the United States, whose address is below:
      ESIS
      New Claims Reporting
      Attention: Covax Team
      P.O. Box 5129
      Scranton, PA 18505-0568
      United States of America
3. By Calling the Program’s Global Telephone Hotline or one of the Program’s Regional Centers: You can call any of the telephone numbers below and a representative of the Administrator will assist you. Please note, however, that you will not be able to complete or submit an Application or any Program forms or other documents by telephone. The telephone numbers for the Program’s Regional Centers are at-cost. The telephone number for the Global Telephone Hotline may be toll-free or at-cost, depending on which country you are calling from. You should verify whether or not any calling charges apply before calling any of the telephone numbers below:

   Global Telephone Hotline	1-833-276-8262
   Africa	+27 (0)11 463 5900
   Asia Pacific	+61 7 3223 3100 +65 6632 8639 +852 2526 5137
   Europe	+49 211 95456250 +32 2 257 03 52
   India	+91 (020) - 26612524
   Latin America	+52 55 5093 6467 +55-11-3879-7500
   Middle East and North Africa	+971 4 345 9541 +972 35 628 811

Contact Information for Regional Centers Under the COVAX No-Fault Compensation Program for AMC Eligible Economies (The “Program”)

In the table below, you can find the names, addresses and direct (at-cost) telephone numbers(*) of the various Regional Centers under the Program where you can:

1. contact the Program’s Administrator if you have any questions about the Program or need help in completing or submitting an Application Form or other Program Forms; and
2. submit to the Program’s Administrator (by sending via registered mail): (1) your application materials (i.e., the Application Form on Schedule 2, the Supporting Evidence Form on Schedule 3, and all other documents required to be submitted under the terms of these forms); (2) the other Program forms; and (3) any other documents that are required or permitted to be submitted under the Program’s forms.

(*) There is also a Global Telephone Hotline for the Program, which is 1-833-276-8262. The telephone number for the Global Telephone Hotline may be toll-free or at-cost to you, depending on which AMC Eligible Economy you are calling from. You should verify whether or not any calling charges apply before calling the Global Telephone Hotline.

IMPORTANT NOTE: Each Regional Center listed below services only those AMC Eligible Economies that are listed on the right side of that Regional Center. Please ensure that you only contact, and that you only submit Program forms and other documents to, the correct Regional Center—i.e., the Regional Center that services the AMC Eligible Economy in which the Vaccine was administered to you, or to the Patient on whose behalf you are submitting an Application, as applicable.