Contact Us

Beware of Fraudulent “COVID-19 Compensation Lottery Prize” scam.

On this page, you will find the means to contact the Program’s Administrator for assistance. You can contact us:

  • using the contact form provided below; or
  • by writing to or calling the Program’s Administrator at its headquarters in the United States; or
  • by writing or calling one of the Program’s Regional Centers around the world. Go to “Contact the Regional Centers” below if you are looking for the contact details of where to send your Application materials by regular mail.

Contact form

Please complete the contact form below to ask questions to, or to request assistance from, the Program’s Administrator. It cannot be used to apply to the Program or to submit an appeal.

Name(Required)

Contact the Program’s Administrator

You can also contact the Program’s Administrator for assistance by:

  • Email. Send your questions via email to: covaxclaims@esis.com
  • Regular Mail. Send your questions via regular mail to the Administrator’s headquarters in the United States, at the address below:
    ESIS Inc.
    New Claims Reporting
    Attention: Covax Team
    P.O. Box 5129
    Scranton, PA 18505-0568
    United States of America
  • Phone. You can call the Program’s Global Telephone Hotline with your questions at: +1-833-276-8262.

The telephone number for the Program’s Global Telephone Hotline may be toll-free or at-cost, depending on which country you are calling from. You should verify whether or not any calling charges apply before calling.

Please note that you will not be able to complete or submit an Application or any Program forms or other documents by telephone, by calling the Program’s Global Telephone Hotline.

Contact the Regional Centers

You can also contact the Program’s Regional Centers for assistance by: 

  • Regular Mail. Send your questions via regular mail to the Regional Center that services the AMC Eligible Economy in which the Vaccine was administered to the Patient.  The mailing addresses of the various Regional Centers are found in the table below. 
  • Phone. You can call the Program’s Regional Centers with your questions at the following phone numbers, which are at-cost:
    Africa +27 (0)11 463 5900
    Asia Pacific +61 7 3223 3100
    +65 6632 8639
    +852 2526 5137
    Europe +49 211 95456250
    +32 2 257 03 52
    India +91 (020) - 26612524
    Latin America +52 55 5093 6467
    +55-11-3879-7500
    Middle East and North Africa +971 4 345 9541
    +972 35 628 811

Please note that you will not be able to complete or submit an Application or any Program forms or other documents by telephone, by calling the Program’s Regional Centers. 

IMPORTANT NOTE: Each Regional Center listed below services only those AMC Eligible Economies that are listed on the right side of that Regional Center. Please ensure that you only contact, and that you only submit Program forms and other documents to, the correct Regional Center—i.e., the Regional Center that services the AMC Eligible Economy in which the Vaccine was administered to you, or to the Patient on whose behalf you are submitting an Application, as applicable.

Regional Center Contact Information AMC Eligible Economies Serviced by the Regional Center
South Africa
Crawford & Company
PO Box 782023
Sandton 2146
South Africa
+27 (0)11 463 5900
Angola
Benin
Burkina Faso
Burundi
Cabo Verde
Cameroon
Central African Republic
Chad
Comoros
Congo, Dem. Rep.
Congo, Rep.
Côte d’Ivoire
Djibouti
Eritrea
Eswatini
Ethiopia
Gambia
Ghana
The Guinea
Guinea-Bissau
Kenya
Lesotho
Liberia
Madagascar
Malawi
Maldives
Mali
Mauritania
Mozambique
Niger
Nigeria
Rwanda
São Tomé and Principe
Senegal
Sierra Leone
Somalia
South Sudan
Sudan
Tanzania
Togo
Uganda
Zambia
Zimbabwe
Australia
Crawford & Company
GPO Box 1016
Brisbane QLD 4004
Australia
+61 7 3223 3100
Fiji
Kiribati
Marshall Islands
Micronedia, Fed. Sts.
Papua New Guinea
Samoa
Solomon Islands
Tonga
Tuvalu
Vanuatu
Germany
Crawford & Company
Werdener Strasse 4,
40227 Düsseldorf
Germany
+49 211 95456250
Kosovo
Kyrgyz Republic
Moldova
Tajikistan
Ukraine
Uzbekistan
Mexico
Crawford & Company de México, S.A. DE C.V.
Miguel Laurent No. 17 Piso, 601.
Colonia Del Valle, Alcaldia Benito Juarez
Ciudad De México C.P. 03200
Mexico
+52 55 5093 6467
Dominica
El Salvador
Grenada
Guyana
Haiti
Honduras
Nicaragua
St. Lucia
St. Vincent and the Grenadines,
Brazil
Crawford & Company
Geraldo Flausino Gomes, 78 14º Andar Cidade Monções
04575-060 São Paulo
Brazil
+55-11-3879-7500
Bolivia
Singapore
Crawford & Company
8 Shenton Way #03-01, AXA Tower
Singapore 068811
Singapore
+65 6632 8639
Cambodia
Indonesia
Korea, Dem. People’s Rep.
Lao PDR
Myanmar
Timor-Leste
Vietnam
Hong Kong
Crawford & Company
24/F Sunshine Plaza, 353 Lockhart Rd, Wanchai
Hong Kong
+852 2526 5137
Mongolia
Philippines
United Arab Emirates
Crawford & Company
P.O. Box 2976
Dubai, United Arab Emirates
+971 4 345 9541
Egypt, Arab Rep.
Syrian Arab Republic
Yemen, Rep.
India
Puri-Crawford
Unit No.1, First floor, Windsor Terrace
Above Hotel Samruddhi, Vishrantwadi, Pune,
Maharashtra 411015
India
+91 (020) - 26612524
Afghanistan
Bangladesh
Bhutan
India
Nepal
Pakistan
Sri Lanka
Israel
Crawford-Tossman
No. 2 Choma Umigdal St.,
Tel Aviv, Israel, 6777102
+972 35 628 811
West Bank and Gaza
Belgium
Crawford & Company
Jan Olieslagerslaan 41
1800 Vilvoorde
Belgium
+32 2 257 03 52
Algeria
Morocco
Tunisia