Contact Us

On this page, you will find the means to contact the Program’s Administrator for assistance. You can contact us:

• using the contact form provided below; or
• by writing to or calling the Program’s Administrator at its headquarters in the United States; or
• by writing or calling one of the Program’s Regional Centers around the world. Go to “Contact the Regional Centers” below if you are looking for the contact details of where to send your Application materials by regular mail.

Contact form

Contact the Program’s Administrator

You can also contact the Program’s Administrator for assistance by:

• Email. Send your questions via email to: covaxclaims@esis.com
• Regular Mail. Send your questions via regular mail to the Administrator’s headquarters in the United States, at the address below:
  ESIS Inc.
  New Claims Reporting
  Attention: Covax Team
  P.O. Box 5129
  Scranton, PA 18505-0568
  United States of America
• Phone. You can call the Program’s Global Telephone Hotline with your questions at: +1-833-276-8262.

The telephone number for the Program’s Global Telephone Hotline may be toll-free or at-cost, depending on which country you are calling from. You should verify whether or not any calling charges apply before calling.

Please note that you will not be able to complete or submit an Application or any Program forms or other documents by telephone, by calling the Program’s Global Telephone Hotline.

Contact the Regional Centers

You can also contact the Program’s Regional Centers for assistance by: 

• Email. Send your questions via email to the Regional Center that services the AMC Eligible Economy in which the Vaccine was administered to the Patient. The email addresses of the various Regional Centers are found in the table below.
• Regular Mail. Send your questions via regular mail to the Regional Center that services the AMC Eligible Economy in which the Vaccine was administered to the Patient.  The mailing addresses of the various Regional Centers are found in the table below. 
• Phone. You can call the Program’s Regional Centers with your questions at the following phone numbers, which are at-cost:

  Africa	+27 (0)11 463 5900
  Asia Pacific	+61 7 3223 3100 +65 6632 8639 +852 2526 5137
  Europe	+49 211 95456250 +32 2 257 03 52
  India	+91 (020) - 26612524
  Latin America	+52 55 5093 6467 +55-11-3879-7500
  Middle East and North Africa	+971 4 345 9541 +972 35 628 811

The Program’s Regional Centers are available and will do their best to assist you in your native language, as well as in English, French or Spanish.

Please note that you will not be able to complete or submit an Application or any Program forms or other documents by telephone, by calling the Program’s Regional Centers. 

IMPORTANT NOTE: Each Regional Center listed below services only those AMC Eligible Economies that are listed on the right side of that Regional Center. Please ensure that you only contact, and that you only submit Program forms and other documents to, the correct Regional Center—i.e., the Regional Center that services the AMC Eligible Economy in which the Vaccine was administered to you, or to the Patient on whose behalf you are submitting an Application, as applicable, or that services the AMC Eligible Economy of residence of the Applicant or the Patient (or in the case of birth defects, the Patient’s mother).